“Maintenance”
Key Stages of a Web Project :6
The website we have recently built and put
live for a client is often only just the beginning
of the relationship. Our clients seem to like us, and
are so happy with our service they recommend us to
others and ask us to help with Phase 2 developments
and beyond.
Website maintenance contracts
We don’t do them. Our clients aren’t locked in to an ongoing monthly payment that they don’t need. We don’t insist on any contract after a website has been delivered.
Ad-hoc website maintenance
If a problem with a website or any part of it’s functionality is reported to us that we are responsible for, we will correct it at no charge.
If a client asks for any changes to be made at their request we classify this as a ‘change-request’ and cost accordingly. Many web development companies work at a minimum charge period of one hour, we feel this is unreasonable, as some change requests are very simple and if a job only takes fifteen minutes then we only charge for fifteen minutes as a minimum charge period.
Website management contracts
If a client wants us to provide a monthly service to them consisting of say; website visitor reporting and analysis, ongoing SEO and site updates — that’s fine, we can tailor any bespoke requirement to a clients specific needs.
Hosting and Domain renewals
If a client has bought their domain or hosting space through Twentyfourten, expect to hear from us about a month before any annual renewal is due.
Phase 2 developments (and beyond)
Maybe because of budget or time constraints or a good idea coming later on, a client may have a wish to build upon their website with an ambition and complexity that is beyond a simple ‘change request’. This is ‘Phase 2′ development, and sees a return to the start of the web development process beginning with ‘Information gathering’ followed by a ‘quote’ and ‘development’ — the tried and trusted Key Stages to a successful web project.
